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New Call Tracking System

This customer portal will be shut down starting on Dec 8, 2014 and there will be a new portal taking its place. We apologize for any inconvenience this may cause you.

New Call Tracking System

This customer portal will be shut down starting on Dec 8, 2014 and there will be a new portal taking its place. When this change occurs, you will no longer be able to create support cases in the MyStuff system, the new portal will need to be used. Your current login credentials will still work until Dec 19, 2014 to log into MyStuff, but only to view history or Answers. Starting December 19, 2014 you will have to solely use the new customer portal for all activity. After the initial launch of the portal on Dec 8, an active link to www.hsmsupportportal.com will be placed here to direct you to the portal to get a new account created. Once you are registered in the new portal you will be able to see all of your currently open support tickets, but no historical data at this time. We apologize for any inconvenience this may cause you.



Most Popular Answers

Recommended Links
  1. CK3 needs password TE2000 ITE
    The password is:  CR52401
    Date Updated: 02/24/2012
  2. ITE / ICP/IB install and licensing
    If you have purchased an Intermec device with ICP ( ITE+ IB)  loaded from the factory, the license will still be on the device even when the application has been removed. (possibly from...
    Date Updated: 10/23/2015
  3. CK3A enhance keyboard functionality for TE2000 / ITE
    Verify which model of the CK3 you have. If you have a CK3A model, the "-" key is not present on the keypad & the key combination does not produce a "-". You will find a Product Alert document...
    Date Updated: 08/05/2011
  4. CN3 How to do a Warm, Cold or Clean boot.
    There are 4 basic power conditions that a user can exercise on your CN3 computer. Those are suspend/resume, warm boot, cold boot and finally a clean boot. Each of these does increasingly more on your...
    Date Updated: 09/14/2012
  5. CK3B - How can you prevent end users from accidentally clean booting the terminal?
    To ensure that the clean boot menu doesn't show up accidentally, this SR was created to change the behavior of the boot loader so that the user will only be prompted to clean boot the device if the...
    Date Updated: 02/28/2014
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