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Maintenance and Field Service

Maintenance and Field ServiceIntermec facilitates maintenance and repair operations by putting all the information technicians need directly in their hands, whether it’s the day’s schedule, maintenance histories, maintenance or repair instructions, or detailed device information. The handheld’s scanner and RFID tag reader verify that the correct asset is being worked on, the right tools are being used, records when the tasks are completed, and updates the master maintenance records while a portable printer labels the equipment, documenting the work.

Intermec’s mobile computers and printers provide field service representatives access to product information and customer data, record service activities, issue receipts and track inventory. Repair service inefficiencies are eliminated by real-time dispatch communications which match parts and equipment with expert technicians, increasing first-call closure rate and customer satisfaction. GPS technology is also available for driving instructions and tracking individuals out in the field.

Intermec products are used in a wide range of Maintenance and Field Service operations, including:

  • Access Control
  • Tool Crib Management
  • Parts Inventory Management
  • Product Labeling and Tracking
  • Vending Repair
  • Asset Tracking
  • Home Service
  • Dispatch
  • Payment Collection

Case Studies

  • Case Study
    ThyssenKrupp Budd Keeps Automotive Parts in Perfect Alignment with Smart Printer System
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White Papers

  • White Paper
    EAM - How To Command A Higher Level of Data Integrity and Add Predictability to Your MRO Program
    Download PDF »
  • White Paper
    Lowering Total Cost of Ownership through Device Management
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